Shipping policy
Shipping Policy
Thank you for visiting and shopping at Source 88 Pty Ltd. The following information sets out the terms and conditions that constitute our shipping policy.
1. Processing your Order
An email confirmation is sent to your email address after placing your order. Please keep this email as proof of your purchase.
2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorised and verified, all orders are processed within 2 business days. We will contact you if, for some reason, there are any delays.
3. Shipment Locations
3.1. Domestic Only
Source 88 Pty Ltd does not ship internationally at this time. We ship domestic only - anywhere in Australia.
4. Shipment Rates and delivery estimates
We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order as quickly as possible.
(a) Standard Shipping
The order will arrive within 5 - 10 business days for all orders on the Eastern Seaboard of Australia. Additional time may be required for orders to N.T., W.A., S.A. and Tasmania.
Standard shipping costs are calculated based on your delivery address and the weight and size of your goods and charged at the exact delivery rate of the courier company.
5. Tracking Options
Source 88 Pty Ltd aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
6. Damages
If there is any damage to the packaging on delivery, contact us immediately at info@source88.com.au . If there is any damage to your goods then please notify us within 24 hours at info@source88.com.au . Please note: You will need to supply the following for any claims.
Photos of the damaged packaging
Photos of the damaged goods
Photos of the delivery details as supplied on the packaging
Proof of your order - order confirmation email
There is $100.00 standard insurance included with your shipping. You will need to arrange additional insurance to ensure your goods are insured if their value is over $100.00. We notify you of this reality in your order confirmation email, post purchase, so please make sure you advise Source 88 Pty Ltd, via email, prior to shipping if you require additional insurance. This is an extra cost over and above your standard shipping costs and will need to be paid in full prior to your goods being shipped.
7. Missing or Lost Packages
There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that, more often than not, the package is either somewhere in or around the building or with a neighbour. Source 88 Pty Ltd politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven’t located your order, please contact us at info@source88.com.au and we will follow up your package as a matter of urgency.
8. Questions
If you have any questions about the delivery and shipment of your order, please see our FAQ’s page at https://www.source88.com.au/pages/faqs , or contact us at info@source88.com.au .
Thank you for visiting and shopping at Source 88 Pty Ltd. The following information sets out the terms and conditions that constitute our shipping policy.
1. Processing your Order
An email confirmation is sent to your email address after placing your order. Please keep this email as proof of your purchase.
2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorised and verified, all orders are processed within 2 business days. We will contact you if, for some reason, there are any delays.
3. Shipment Locations
3.1. Domestic Only
Source 88 Pty Ltd does not ship internationally at this time. We ship domestic only - anywhere in Australia.
4. Shipment Rates and delivery estimates
We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order as quickly as possible.
(a) Standard Shipping
The order will arrive within 5 - 10 business days for all orders on the Eastern Seaboard of Australia. Additional time may be required for orders to N.T., W.A., S.A. and Tasmania.
Standard shipping costs are calculated based on your delivery address and the weight and size of your goods and charged at the exact delivery rate of the courier company.
5. Tracking Options
Source 88 Pty Ltd aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
6. Damages
If there is any damage to the packaging on delivery, contact us immediately at info@source88.com.au . If there is any damage to your goods then please notify us within 24 hours at info@source88.com.au . Please note: You will need to supply the following for any claims.
Photos of the damaged packaging
Photos of the damaged goods
Photos of the delivery details as supplied on the packaging
Proof of your order - order confirmation email
There is $100.00 standard insurance included with your shipping. You will need to arrange additional insurance to ensure your goods are insured if their value is over $100.00. We notify you of this reality in your order confirmation email, post purchase, so please make sure you advise Source 88 Pty Ltd, via email, prior to shipping if you require additional insurance. This is an extra cost over and above your standard shipping costs and will need to be paid in full prior to your goods being shipped.
7. Missing or Lost Packages
There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that, more often than not, the package is either somewhere in or around the building or with a neighbour. Source 88 Pty Ltd politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven’t located your order, please contact us at info@source88.com.au and we will follow up your package as a matter of urgency.
8. Questions
If you have any questions about the delivery and shipment of your order, please see our FAQ’s page at https://www.source88.com.au/pages/faqs , or contact us at info@source88.com.au .