For Events, Workshops, Programs & Retreats:

Please note before booking that we do not offer refunds. If you cannot attend an event or an event is postponed, due to unforeseen circumstances, you can transfer your ticket to another event/workshop or use the value of your ticket as a credit note towards anything on the Source 88 website.

For Products:

What is our returns policy?
We do not accept returns or exchanges for change of mind. For product and manufacturers defects we offer exchanges if you advise us within 14 days of purchase.

In order to process your exchange you will need to supply us with proof of
purchase and the item must be unused and in the same condition it was
when you received it. You will need to send photos or videos showing the
issue with the product and the item must be with the original
packaging. Whilst we will replace any broken or faulty items you will be
responsible for the postage required to send your replacement item.

Extra Insurance Option:

Firstly you will only be covered up to $100.00 as a result of your standard postage fees. We highly recommend taking out additional insurance to cover the full amount of higher priced crystal items. This is an optional extra, and requires additional payment to cover this added insurance expense. By undertaking additional insurance, this ensures that the full value of your goods will be covered. The option to add extra insurance is emailed to you upon purchase. Please reply immediately to this email if you require extra insurance. 

 

Shipping Process by Source 88:
Prior to sending any items, we always check the item for damage, cracks, defects, etc. This process is carried out upon Source 88 receiving the goods from our manufacturer, and then again carried out prior to sending each item. This process involves visual inspection, as well as playing of any crystal instruments to confirm the integrity of the instrument. We undertake this process to ensure that the goods are in perfect condition prior to sending. 

I received my item and it was broken. What should I do?
If you receive your items and it is broken then you must do the following:

For Australia Post:
Firstly you will only be covered up to $100.00 as a result of your standard postage fees. If you have additional insurance then the full amount insured for will be covered. The option to add extra insurance is emailed to you upon purchase. Please reply immediately to this email if you require extra insurance.

• Present the damaged item and the packaging at a Post Office for a damage report to be completed (only the person to whom the item is addressed can present the item). Please note that not all Post Offices are able to complete damage reports. Please ask at your local outlet or look for Post Offices listed as Post Shops or Business Hubs in the locations and hours tool.
• Australia Post staff will submit a Customer Service Complaint on your behalf (you’ll need to leave the item and all packaging with them for processing).
• Provide supporting documentation as requested. This may include proof of identity, a statutory declaration, receipts for postage or the item itself, and other item details.

Click Here for: Australia Post Claim process for damaged goods on arrival

 

For Sendle:

To log your claim undertake the following:

Photograph your broken item as you received it in the original packaging.

Get as many photos as possible to clearly show the damage to your item and the damage to the packaging.

Photograph the courier slip addressed to you.

Email all the photographs and details of your claim to info@source88.com.au

Provide as much details as possible in your email including if you had additional insurance cover on your item/s.

Your claim will be processed with the courier company and their insurance provider. These claims can take up to 3 - 6 weeks to process.

Please note: your claim is with the courier company and not with Source 88, we just assist to facilitate your claim.